Shipping, Refunds and Returns Policy
Last Updated: 18/12/2023
Thank you for shopping at Accents & Art. We strive to provide you with high-quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our Refunds and Returns Policy.
Shipping within Ghana & West Africa:
At Accents & Art, we understand the excitement of receiving your carefully chosen products promptly and in perfect condition. Our shipping policy is designed to provide you with a seamless and reliable delivery experience within Ghana.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | $8.00 |
| Express Shipping | Delivery in 3 – 5 working days | $12.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | $18.00 |
| Free Shipping | Free shipping is subject for approval depending on the quantity, size and weight of the product selected | $0.00 |
1. Fast and Reliable Delivery:
We take pride in our commitment to swift and reliable delivery services across Ghana. From Accra to Kumasi, Takoradi to Tamale, we aim to get your favorite Accents & Art products to your doorstep with efficiency and care.
2. Processing Time:
Orders are processed within 1-2 business days from the date of purchase. Our dedicated team works diligently to ensure your items are carefully packed and dispatched for delivery.
3. Local Partnerships:
We have established strong partnerships with trusted local carriers to ensure the secure and timely delivery of your products. Our collaboration with reliable courier services enhances our ability to reach every corner of Ghana with our unique accents and art pieces.
4. Shipping Costs:
Shipping costs are calculated at checkout based on your location within Ghana. We strive to provide transparent and fair shipping rates, reflecting our commitment to customer satisfaction.
5. Tracking Your Order:
For your convenience, we provide order tracking information. Once your order is dispatched, you will receive a tracking number, allowing you to monitor the progress of your shipment in real-time.
6. Delivery Times:
Estimated delivery times vary based on your location within Ghana. While we make every effort to ensure prompt delivery, please note that unforeseen circumstances may affect delivery times. Rest assured, our team is always here to assist you with any inquiries regarding your shipment.
Experience the joy of receiving your Accents & Art pieces hassle-free with our dedicated Shipping Policy. We appreciate your trust in us, and we are committed to providing you with a delightful shopping experience from start to finish.
International Shipping
**Accents & Art: International Shipping Policy**
Discover the world of Accents & Art with our hassle-free international shipping.
1. **Global Delivery:** We ship worldwide. Check your eligibility during checkout, or contact us at accentsartss@gmail.com.
2. **Transparent Costs:** Shipping fees are calculated at checkout based on your location and order weight.
3. **Customs & Duties:** Customers are responsible for any applicable customs or import duties in their destination country.
4. **Delivery Times:** Estimated delivery times are provided at checkout. Actual times may vary due to customs processing.
5. **Order Tracking:** Stay informed with the tracking information provided once your order is dispatched.
6. **Customer Support:** Have questions? Reach out to us at accentsartss@gmail.com for prompt assistance.
Thank you for choosing Accents & Art for your global shopping experience!
How to Order
1. **Browse Collections:** Explore our curated collections of unique accents and art pieces.
2. **Select Items:** Click on items you love to view details. Choose your preferred options, like size or color.
3. **Add to Cart:** Once satisfied, click “Add to Cart.” Review your selections in the shopping cart.
4. **Proceed to Checkout:** Click “Checkout” when ready. Provide your shipping details and select a payment method.
5. **Review & Confirm:** Double-check your order details. Apply any discount codes. Confirm your purchase.
6. **Payment:** Complete your order by securely entering your payment information. Rest assured, your data is safe.
7. **Order Confirmation:** Receive an order confirmation email with details. Your unique order number allows easy tracking.
For any assistance, contact us at accentsartss@gmail.com. Thank you for choosing Accents & Art for your one-of-a-kind finds!
1. Returns Eligibility:
1.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact us at accentsartss@gmail.com within 7 days of receiving the item. We will guide you through the return process and provide instructions on returning the product.
1.2 Change of Mind:
For non-defective products, we accept returns within 30 days of the purchase date. The product must be unused, in its original packaging, and in the same condition as you received it.
2. Initiating a Return:
To initiate a return, please follow these steps:
2.1 Damaged or Defective Products:
Contact our customer support team at accentsartss@gmail.com with your order number, a description of the issue, and clear photos of the damaged or defective product.
2.2 Change of Mind:
Contact our customer support team at accentsartss@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on returning the product.
3. Return Shipping:
3.1 Damaged or Defective Products:
We will cover the return shipping costs for damaged or defective products. Our customer support team will provide you with a prepaid shipping label.
3.2 Change of Mind:
For non-defective product returns, the customer is responsible for return shipping costs. Please use a trackable shipping method and keep the tracking information for your records.
4. Refund Process:
Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.
4.1 Damaged or Defective Products:
If approved, a full refund will be issued to your original payment method.
4.2 Change of Mind:
If approved, a refund will be issued minus any applicable restocking fees. The refund will be processed to your original payment method.
5. Restocking Fees:
For non-defective product returns (change of mind), a restocking fee of 10% may be applied to cover handling and processing costs.
6. Contact Information:
Accents & Art #B79/5 Homowo Street, Bubiashie Email: accentsartss@gmail.com
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact us. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Accents & Art!